Support
We are here to help you get the most out of Lennexus.
Contact options
- Email support: support@lennexus.com — response within 1 business day
- Live session: Book a 30-minute session for onboarding help or a product walkthrough
- Security inquiries: security@lennexus.com — response within 48 hours
- Enterprise support: enterprise@lennexus.com — priority response for Pro & Enterprise
Frequently asked questions
- How do I import my existing carbon credit records?
- Use the CSV import on the Credit Ledger page. Download the template, fill in your data, and upload. Lennexus validates each row and shows a preview before committing.
- How do I connect my registry account?
- Go to Registry Inbox in the sidebar, copy your unique import email address, and add it as a notification recipient in your registry account settings.
- How do I generate an audit evidence pack?
- Open the Audit Pack page, select a date range and optional filters, and click Generate Pack. Lennexus produces a PDF with all required audit evidence.
- What happens to my data if I cancel?
- Your data remains accessible for 90 days after cancellation. Export everything from the Audit Pack page before cancelling.